Merchandiser CRM
Your Buddy assistant helps merchandisers ask simple questions about customer activity — but grain buyers still manage positions, basis exposure, and farmer relationships across fragmented tools with no predictive intelligence. When a merchandiser leaves, years of customer knowledge walks out the door. Meanwhile, DTN's Farm Intelligence uses Ai-driven sales intelligence to help competing grain buyers prioritize growers, analyze market share, and mitigate churn. That's Bushel's relationship layer being threatened by a competitor's analytics.
This capability transforms Bushel CRM from a record-keeping tool into a predictive origination engine. It scores every farmer's propensity to sell based on historical patterns, storage capacity, cash flow needs, and market conditions. It surfaces which farmers to call today, what to say, and what price will close — then preserves that institutional knowledge permanently. Your grain buyers originate more bushels per merchandiser, and your customers stop losing knowledge when staff turns over.